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◆ Course Title:

< Leaving a Positive Impression? Six Keys to Business Protocol!>

◆ Areas:

Business protocol and business skills

◆ Contents:

1. Well begun is half done—how to build up a great professional image from the beginning? Professional image has its rules;
    how to look neat and professional, while trendy and smart at the same time?

2. Charisma is built up in every single gesture—professional conducts and behaviors, gestures and comportment, how to do it
    right on every occasion and be remembered for your graceful manners?

3. Impressively professional? –code of conduct in making introductions, exchanging business cards, shaking hands, showing
    the way, etc.

4. Manners in phone call, make professionalism audible!—how to answer and transfer telephone calls and take notes?
    Telephone taboos, voice training, etc.

5. Manners in email: win business opportunities through excellent writing!—guidelines of email, formatting skills, written
    communication, mailbox functions, taboos in sending email, etc.

6. Communication capability: getting to know your core competence!—listening, message reception, body language,
    decision-making, skillful communication, purpose-oriented, etc.

◆ Targeted Groups:

Professionals (regardless of titles), especially those working in administration, sales, public relations, customer service departments.

◆ Hours:

12 hours (2 days)

◆ Benefits:

☆ Enhance your professional image and create a trustworthy impression, win from the very beginning!

☆ Excellence in every detail—every gesture and every movement!

☆ Get the upper hand in competition through good professional conduct!

☆ Build up your charisma and marketing opportunities through a telephone call!

☆ Become a skillful email writer and succeed through effective communication!

☆ From an advantaged position to a winning situation, secure your victory in the arena of business!



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